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Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
To return a product at
The Mushroom Patch LTD you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by emailing our
returns department at
RETURNS,
or by telephone.
NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 1-519-380-9393
By fax:
519.397.9072
Monday - Friday: 10 a.m. - 5 p.m. Eastern
Closed Saturday & Sunday and National Holidays
E-mail:
RMA
We'll need the following information to authorize your
return:
- Customer name
- Order number
- Nature of the problem
In general, Mushroom Patch
accepts returns on merchandise from purchaser within
30
days. However, Mushroom
Patch
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to The Mushroom
Patch
on returned items, and The
Mushroom Patch
will pay the shipping charges on the
replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW: AND
The Mushroom Patch WILL COVER THE SHIPPING CHARGE
- The
Mushroom Patch
416 Saint Clair Street #20081
Chatham, ON N7L 5K6
Canada
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
The Mushroom Patch
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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